Retail: Store Credit

Decision Management for Store Credit: Credit management solutions across the customer lifecycle

As a pioneer and leader in credit-related solutions, Fair Isaac provides Decision Management-based solutions that encompass the complete lifecycle of store credit management, including:

·         Customer acquisition and originations:

–         Fair Isaac’s Marketing Decision Services help retailers customize credit offers to profitably acquire new customers. These solutions integrate sophisticated analytics with direct marketing services to increase bookings, lower cost of acquisition, improve speed to market, and reduce bad debt. Retailers and other creditors using Fair Isaac marketing solutions have experienced the following benefits:

-          50%+ improvement in campaign speed-to-market

-          35%+ boost in booking rates

-          Up to 34% higher profit-per-account

–         Fair Isaac’s Capstone® Origination Solution helps retailers boost approval rates without increasing loss rates. The Capstone system’s data management and analytical capabilities drive better approval decisions. Retailers can efficiently target and acquire ideal customers, while compressing decision cycles and reducing processing costs. Retailers and other creditors using Fair Isaac origination solutions have experienced:

-          15% growth in customer base without adding risk

-          30% decrease in credit-granting costs

-          15% reduction in bad-debt losses

·         Account management.  Fair Isaac’s TRIAD ™ adaptive control system is used to automate account management decisions to increase profits across the portfolio. The TRIAD system helps you retain your best customers, increase fee and interest income, and reduce delinquencies. Retailers and other creditors using the TRIAD system have experienced:

–         15%- 25% decrease in bad debt

–         15% - 25% boost in interest income and cross-sell

–         30%- 50% reduction in reserves

·         Collections and recovery.  Retailers use Fair Isaac’s Debt Manager ™ Solution to minimize charge-offs by more effectively focusing collection efforts. This solution automates your collections and recovery process. It identifies those customers who are unable to pay, as opposed to those who are able but unwilling. This distinction allows you to focus resources on the obligations that are most recoverable. Retailers and other creditors using the Debt Manager solution have experienced:

–         33% boost in collector productivity

–         20% reduction in early-stage delinquency

–         15% increase in recovery productivity

·         Fraud protection.  Retailers use Fair Isaac’s Falcon One™ System to achieve the highest protection against known and emerging types of fraud. This suite encompasses highly targeted solutions for different fraud types. Retailers and other creditors using the Falcon One system have experienced:

–         30% - 50% decrease in card fraud

–         20%- 40% drop in application fraud

–         10% - 20% less fraud across the enterprise