Fair Isaac Debt Manager

Fair Isaac® Debt Manager™ solution

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The Fair Isaac® Debt Manager™ solution increases the capacity and performance of collection and recovery operations by intelligently automating processes across the entire distressed debt cycle. Add Fair Isaac's industry-leading analytics to your collections strategies without IT assistance. Access enhanced agency management capabilities and leverage more than 1,300 networked agencies, data sources and service providers with unmatched ease, visibility and control.
Key Benefits
  • Produce better results with fewer actions
    Advanced analytics increase collections and recovery rates and amounts by pinpointing which delinquent accounts to contact, when and how, for maximum returns. They can also help you make optimal decisions about which accounts to assign to which agencies.
  • Reduce early-stage delinquencies by as much as 20%
    With customers increasingly difficult to reach, you can increase the likelihood each call will yield a resolution. Provide collectors with the right loan workout solutions for each situation in real time.
  • Tap external resources flexibly and efficiently
    Rising delinquency workloads require smarter distribution of effort. Leverage the widest range of networked third-party resources in the industry (agencies, attorneys, bankruptcy specialists, etc.), and the best tools for overseeing their activities and evaluating their performance.
  • Collect more while protecting valuable customer relationships
    Collections treatments can be applied at the account or customer levels. Improve efficiency and retention by making a single call aimed at debt management resolution encompassing all obligations.
  • Tailor processes to business lines and markets
    Rules-driven workflows help you extend best practices while enabling local managers to make adjustments for unique requirements.
  • Know exactly what's working and how much it's costing
    Champion/challenger testing provides a controlled, low-risk method of comparing the performance of strategies in production. Activity-based costing shows the financial impact of current processes and proposed changes.
Feature Highlights
  • Brings integrated products and services together into the industry's most capable solution
    The Fair Isaac Debt Manager solution incorporates a powerful strategy engine for defining and automating collection and recovery processes with a comprehensive database that captures inputs and outputs from every step. On top of this baseline functionality, you can add the analytics, software components and networked services that best meet your organization's needs.
  • Offers networked access to third-party services and sophisticated tools for managing them
    When coupled with the ScoreNet® network, the solution provides integrated access to more than 1300 data sources and service providers (agencies, attorneys, bankruptcy counselors, repossession companies, etc.). Optional Debt Manager components PlacementsPlus® and Placement Optimizer SM solutions can be layered for greater visibility and control of outsourcing activities to agencies and attorneys.
  • Lets business managers create and modify decision strategies with drag-and-drop ease
    Graphical tools provide a library of client-configured tests and actions that can be dragged and dropped, with the software automatically generating workflow links between them. Custom data elements ("extra details") can be created without programming, and used in any process.
  • Enables advanced analytics to be quickly added to collections strategies
    With the Fair Isaac Debt Manager 7 release, business users can add scores—including Fair Isaac® Collection Scores—to strategies. Analytics tailored to your unique business needs can also be implemented in this way, enabling you to gain analytic insight for better segmentation and targeting of delinquent accounts without need for IT assistance.
  • Includes a real-time loan workout wizard
    Fair Isaac Debt Manager 7 provides a wizard that guides collectors to obtain information from the customer. Based on this information and credit bureau data, it generates customized recommendations for resolving the delinquency right there on the spot. The wizard is powered by Fair Isaac® Blaze Advisor® system, the leading business rules management system (BRMS), so supervisors can easily configure rules for repayment plans, loan modifications and other workout options.
  • Supports multiple processes, currencies and languages
    A single platform can simultaneously handle unique automated processes for large numbers of product and risk portfolios, in the right currencies for each market. The solution can also be implemented in multiple languages.
Related Products
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Scotiabank sees customer relationship opportunities in collections calls

The Canadian-based financial services company wanted to take a holistic approach to managing delinquencies among its 10 million customers in 50 countries. With the implementation of the Fair Isaac Debt Manager solution, many collections calls now serve the dual purpose of bringing accounts up to date and strengthening valuable customer relationships. Collectors, who have a comprehensive view of each customer and all their related accounts, work with the customer to agree on a single plan of action.

"This is a business partnership that is empowering us to fully realize our global customer-centric strategy, because the experts involved are not simply software vendors, but experienced financial industry professionals as well."

Brian Bostelmann, Relationship Management Director, Credit Risk and Small Business, International Solutions and Services, Scotiabank

>> Read the success story

Success Stories

European banking group collects fast productivity gains (PDF)
Scotiabank set to reap rewards from customer-centric collections (PDF)
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Conference

InterACT 09: The New Face of Risk

March 10-13, 2009, New York City
Hear customer successes, exchange ideas and see
new product releases at the Decision Management conference.
Learn more

Tradeshow

CCSA Credit & Collection Symposium of the Americas
October 28-30, 2008, Miami, Florida, USA
Conference and exhibition.

Training

Debt Manager Core Fundamentals
October 13-17, 2008, London, UK
November 3-7, 2008, Atlanta, GA, USA
January 12-16, 2009, Singapore
A four and a half day course that provides a solid foundation in key system functionality.

Training

Debt Manager RouteMaster
October 20-22, 2008, London, UK
November 10-12, 2008, Atlanta, GA, USA
January 19-21, 2009, Singapore
A three-day course that provides an introduction to building and testing routers from the ground up.

Training

Debt Manager Database
October 23, 2008, London, UK
November 13, 2008, Atlanta, GA, USA
January 22, 2009, Singapore
A one-day course that teaches participants how to query the database and use queries to accomplish key system activities.
Debt Manager Demo
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